Here’s what some satisfied customers have to say

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16 Reviews | write a review
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Excellent service from Mike and the team

Great experience with Mr Water Heater for our annual servicing of our hot water on demand system. Communication was clear, service tech was on time and efficient and adjusted our settings so we would have quicker flow throughout our house. Would highly recommend Mr Water Heater to anyone who asks!

Heather E Hot Water On Demand servicing March 13, 2024

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Highly Recommend Mr. Water Heater

I recently had the pleasure of working with Mr Water Heater to replace my old water heater. I am thoroughly impressed with the entire experience and everything was smooth from start to finish. From my first phone call I received very pleasant and helpful information. The installation was very professional. The technician arrived exactly when they said he would and he was extremely polite and courteous. The installation went smoothly and was completed very quickly.

Not only did Mr Water Heater deliver excellent service but they also provided me with a quote that was as good or better than I received from other companies.

Wayne Gas Water Heater March 5, 2024

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These are great people to deal with.

We would like to thank you for the excellent service for the installation of our new John Wood hot water tank. My wife initially talked to Mike at your office to let him know the problems with the existing tank. He was so friendly and helpful
but it appeared that our existing water tank which they installed 16 years ago was at the end of its life. So a couple of days later we were back on the phone talking to a very friendly receptionist there who asked for pictures of our existing
tank and she arranged for a service call today to either fix or replace the existing tank. Mike and the installer showed up
today and replaced the hot water tank and everything is working perfectly. The installer learned his trade in Ireland and did an excellent job. These are great people to deal with.

Jake F December 12, 2023

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Excellent service

Patrick was here on time and fit the water heater into a tight spot. Very professional and I would recommend Mr Waterheater to anyone and Patrick .

Ed Vancouver BC February 14, 2022

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Excellent service

Dan was the technician who came to the house. He walked me through the installation and the various choices I could make very clearly. Excellent interpersonal skills and knowledge!
The installation was the same day I called which was a huge relief!
This was a very easy and highly professional process.
Thank you to Dan and Mr. Water Heater.
I highly recommend!

JoAnne Drebett Electric hot Water Hater Installation North Van November 4, 2020

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Fantastic service, I highly recommend Mr. Water Heater

Our builder quality water heater stopped working the other day. We contacted Mr. Water Heater. Dan came out the next morning. Besides installing a high quality John Wood water heater, he also replaced the couplings and pressure valve, as the current installed items were not to code. Dan did a great job, the installation is very clean and tidy. I would highly recommend Dan and the Mr. Water Heater team for expert high quality service, where you know the job will be done right, at a very good price.

Andrew Maple Ridge March 8, 2020

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Highly Recommend

Fantastic good ol' fashioned service by highly professional and reputable individuals who obviously take great pride in their work ethic and quality workmanship. Doug provided valuable advice and suggestions, while accommodating our needs, and Dan's the Man when it comes to an installer extraordinaire!

R&P Boudreau Surrey , BC March 25, 2018

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Great Service

Thank-you for the great service today. Water tank leaking last night. Called Mr Water Heater since they are open to 10:00pm and showed up at our house this morning at 9:00 am with a new tank and had it operating an couple hours later. Top notch service. Thanks Doug.

Randy J. Coquitlam , BC September 24, 2015

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I was amazed.

Dear Doug and all Water heater Managers. Last Thursday afternoon I phoned your North Vancouver Office, the phone was answered immediately by Gale I was amazed, it was the first time in an age that I had not been told to hold for an extended time by various other companies. Next when I told Gale what I wanted she led me through exactly what I needed and then informed me that the Hot Water Tank would be delivered the next morning at nine thirty a.m. I was expecting to have to wait for at least a week and could not believe her words. This is not the end of my good fortune. The following morning, my phone rang at 9.30 a.m. I had been listening to the news and knew there were several traffic delays. The phone call was from Dan, he apologized but said he would be a little longer because of traffic. I have never had a phone call before when technicians were running late and have spent hours waiting for them. Dan arrived at 9.45. The whole process was explained to me, and an amazing job was done by a delightful employee who should be commended. I do not know who is responsible for hiring your employees, but someone is doing an excellent job, and I will be highly recommending your company to my friends. Thank you.

Pamela J Botting North Vancouver , BC June 15, 2015

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Great experience

We noticed our 10 year old tank had started leaking and wanted it changed out before it caused any water damage. Mr Water Heater had good pricing and tank was installed by Dan.. He did a great job for us taking out the old tank and installing a new 50 gallon. We were very happy with the service.

Kevin Coquitlam , bc January 26, 2015

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Very Happy

We had a very good experience with this company. The plumber named Dan went the extra mile to make several changes to the piping and wiring for the new larger tank so it could fit in the existing space. He fixed problems that had been made by previous bad plumbers. Thanks a lot.

Brad Wyatt North Vancouver , B.C December 9, 2014

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“Excellence on every level”

Right from the first phone call to the finished project, we experienced people who are quick to respond and pleasant to deal with and are experts in their field.
Our problem was solved and more, all in a timely manner.
Thank you! We will be passing your name on to all we know.

Loreen Coquitlam , BC November 9, 2014

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He is one of the best workers we’ve ever seen.

Recently we had the pleasure of doing business with you when our water heater failed.
When you answered our call the reply was informative and reassuring. We couldn’t believe the speedy response. Your installer was here in a flash with the new water heater.
He is one of the best workers we’ve ever seen. He was quick and no-nonsense. He adapted to the situation with absolute skill and had the job done quickly. It was amazing.
Thanks for a pleasant experience dealing with your company.

Bob Vancouver , CA October 2, 2014

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Thank you so much for relieving our stress and the hot …

Last week we had the horrible experience of arriving home from vacation, tired and travel-worn only to find we had no hot water in our home. Our call to Mr. Water Heater produced immediate results and we were very grateful for the quick, efficient service given to us. Thank you so much for relieving our stress and the hot shower never felt so good! A job well done.

Sandy Vancouver , CA September 29, 2014

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Great service.

I would like to thank you for the very prompt response yesterday. Dan was very friendly and helpfula nd within 2 hours we had a new tank and the old one taken away.
Great service.

Tim and Kat Vancouver , CA September 13, 2014

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He did a great job.

Thanks for the quick response and service for replacement of my 10 year old water heater with a faulty gas valve. I called Friday afternoon at 4:30 P.M. and by 9:30 Saturday morning Dan was here to make the replacement. He did a great job.
I will recommend you to my friends.

Al S. West Vancouver , CA August 7, 2014

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Why Choose Us?

  • Everyday Competitive Prices
  • Gas & Electric Heaters Available
  • Licensed, Insured and Bondable
  • Qualified Warranty Repairs
  • Trained & Licensed Technicians
  • 100% Customer Satisfaction